aacc.gov.mt
aacc.gov.mt
SUPPORTING THE RIGHTS OF SENIOR CITIZENS
Many people feel uncomfortable raising a complaint or concern but it is important to address your concerns early and not leaving it to escalate. This can be particularly difficult if your complaint is about care or service that you are dependent upon for meeting your most basic needs.
WHAT ARE MY RIGHTS?
The Charter of Rights and Responsibilities of Senior Citizens in Care Homes outlines your rights and responsibilities as a resident and those of the provider. Some of the rights and responsibilities include:
WHO CAN HELP?
If you feel unsure or unable to address your concerns yourself with the service provider,
you can contact Active Ageing and Community Care to help you.
Minimum Standards for Care Homes
The Minimum Standards for Care Homes for Senior Citizens acknowledge the unique and complex needs of each individual residing in a care home. They stipulate the minimum requirements for the facility to operate a care home as well as the required knowledge, skills and competencies needed by management and staff to ensure care homes deliver quality services. The underlying principle upon which the Standards are based include person-centred care, dignity, privacy, physical and mental wellbeing, self-fulfilment, autonomy/ empowerment, equality, and the right to complain and right to legal recourse.
The Minimum Standards for Care Homes for Senior Citizens acknowledge the unique and complex needs of each individual residing in a care home. They stipulate the minimum requirements for the facility to operate a care home as well as the required knowledge, skills and competencies needed by management and staff to ensure care homes deliver quality services. The underlying principle upon which the Standards are based include person-centred care, dignity, privacy, physical and mental wellbeing, self-fulfilment, autonomy/ empowerment, equality, and the right to complain and right to legal recourse.